Refund Policy

Overview

We want you to be satisfied with our service. If you are not completely happy with your purchase, we offer a refund under the conditions outlined below.

Eligibility for Refund

To qualify for a refund, you must meet all of the following criteria:

1. Time Limit: Your refund request must be submitted within 3 days of your original purchase date.

2. Usage Limit: You must have used no more than 20 credits from your account at the time of the refund request.

If both conditions are met, you are eligible for a refund.

Please note that all payments are processed through third-party platforms (such as Stripe, PayPal, etc.), which may charge non-refundable transaction fees (up to 6% of the payment amount). The refunded amount may be slightly less than the original payment due to these processing fees.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Violation of our Terms of Service
• Abuse of the refund policy (e.g., repeated refund requests)
• Promotional or discounted purchases (unless otherwise stated)

How to Request a Refund

To request a refund, please contact our support team via email with the following information:

• Your account email address
• Order ID or payment receipt
• Reason for the refund request

We will review your request and respond within 3-5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days.

Changes to This Policy

We may update this Refund Policy from time to time without prior notice. You are advised to review this page periodically. Changes are effective once posted on this page.

Contact Us

If you have any questions about our refund policy, please contact us at: support@movby.ai